Frequently Asked Questions

Here are our estimated delivery times:

• Handling time: 1–2 business days
• Transit time: 6–8 business days
• Estimated delivery time: 7–10 business days

For more details, please refer to our Shipping Policy.

Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy.

Living and Lights is a United States–based business offering a curated selection of products with shipping available within the United States.

Our registered business address is in the Netherlands.

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.

For more information, see our Return Policy.

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible.

We have a simple and hassle-free return process. For complete details, please visit our Return Policy.

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days.

See our Refund Policy for more details.

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

You can reach our customer support team through the Contact Us Page or by emailing us at Support@livingandlights.com

No, we currently ship exclusively within the United States.

We are an online-only store, allowing us to offer a wide product selection and a streamlined shopping experience.

Yes, we accept bulk orders. Please contact our customer support team for details.

For detailed information about product exchanges, please refer to our Return Policy.

You can track your order through the Track Order Page on our website.